GamersCircle Comics – Comic Book Split Shipment [Update]
It would seem that next week’ [8/13/2014] will have about 99% of the comics that were shorted from this week’ [8/6/2014] and then the other 1% will show up over the next two weeks.
Why Not This Week?:
Dear Diamond Customer:
As posted on the Retailer Services Website, Diamond performed a necessary upgrade to the logistics software that manages its hub operations in the Olive Branch Distribution Center on July 26 and 27.
Unfortunately, some issues have arisen that did not present themselves during our extensive testing. These issues have impacted the processing of Direct Ship Reorders placed after July 25 and Reship Reorders that would have been picked and packed this week for delivery with product on sale August 13.
Please be advised that Reship Reorders will be delayed by at least one week, and Direct Ship Reorders will be delayed by one or more days.
While Diamond’s Logistics and IT staffs are working alongside specialists from the company’s software consultants to address the issues, it has not yet been determined when reorder shipping will return to its normal schedule. Diamond Daily and the website will provide updates as more information becomes available.
Diamond apologizes for the inconvenience, and thanks you for your patience as we work to resolve these issues. If you have additional questions regarding this advisory, please contact your Diamond Retailer Services Representative. Thank you.
Dear Diamond Customer:
Diamond Comic Distributors’ Olive Branch Distribution Center and IT staffs, along with our software consultants, are making good progress in addressing issues that came to light following a planned software and hardware upgrade at the facility. We first advised you of these issues via email on July 29.
“Despite the challenges we encountered due to issues that didn’t arise in numerous tests, most Direct Ship Reorders will be shipped this week,” says Diamond’s Olive Branch Executive Director Shawn Hamrick. “As we move into the week of August 4, every effort will be made to ship Direct Ship Reorders by the end of the day if they are placed before the appropriate cutoff time.
“I should remind our customers that this is never guaranteed,” Hamrick said, “and it may take an additional day or more as we work through the backlog created during this disruption.
“Everyone here at the Distribution Center deeply appreciates the patience of our customers,” Hamrick added, “as we do all that we can to get back on our normal schedules.”